Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us Island Dogs Mallorca, Calle 139, 23 07120 Son Sardina, email: kontakt@islanddogs-mallorca.com by means of a clear statement (e.g. by email or post) of your decision to withdraw from this contract.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of your right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation.

For the refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the deadline.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling that is not necessary to check the quality, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods,

– which are not prefabricated and whose production is subject to individual selection or determination by the consumer, or

– which are clearly tailored to the personal needs of the consumer.

This particularly applies to:
Dog tags, all Deluxe Line configurator products, all double layer configurator products, mobile phone chains and key rings made of rope, Hippie Collection, Wave Collection harnesses, anti-parasite collars

These items are non-returnable.